Refund and Cancellation Policy

Effective date: September 14, 2020

Refund and Cancellation Policy:
do not offer refunds once the service is delivered. Considering the fact that we are a digital platform customer will be responsible for understanding this while purchasing from our website. No partial or full refunds will be issued post the service period and will not be responsible for anything related to the order once the service period has ended. Customer should understand that music promotions, most of the times give best results in short span of time and temporary. In rare cases where song has been taken down, we provide partial refund. No partial or full refunds will be issued for service interruption or service failure. However, we do understand there can be situations in which customer is eligible for the refund.

Partial delivery of service – There can be scenarios like playlist unavailability, playlist placement incomplete etc. and in such cases partial refund will be given to the customer. It will be at discretion to decide the refund amount based on the service provided.

Zero delivery of service – In cases where we fail to deliver the service due to playlist unavailability, wrong data given by customer, faulty links etc. and in such cases a  full refund will be issues keeping in mind that, whether the customer is eligible or not will be at our discretion.

A cancellation request can be made via support form/E-mail . Cancellations will be approved only if requested within 24 hours of your purchase. Each order will begin processing within 2 hours of purchase. We cancel the order and provide a 100% refund when the e-mail request for cancellation sent in 2 hours after purchase. When the request sent in 2 -12 hours – we provide a 25% refund, after 12 hours – 0% refund. If your request meets the eligibility criteria for a refund as outlined in our policy, you will receive the refund within seven days. If you have any problems with the service, please contact us. Our support staff is always available to help you and provide timely, high-quality support.